Refund policy

Order Changes and Cancellations

  • If you wish to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate requests made before shipping confirmation, although some changes may result in a delay. Please note that special orders and orders that have already shipped cannot be changed or canceled. If a shipping label has already been generated, any cancellation or modification requested by the customer will incur a processing fee equal to 10% of the order value to cover logistics interception and product restocking costs. If your order has already shipped, you may still contact us for assistance.

30-Day Returns

  • Return Requirements:
    To qualify for a return, items must:
    ✔ Be in original condition (unused, with tags)
    ✔ Include original packaging, accessories, user manual, and any promotional gifts
    ✔ Be pre-approved by our customer service before returning
  • Return Shipping:
    For non-quality-related returns, the buyer is responsible for return shipping costs. Refunds cover the product price only (excluding shipping fees).
  • How to File a Damage Claim:
    Report within 30 days of delivery.
    Contact us at support@dentlenz.com.
    Provide: Photos/videos of the item in its original packaging, the order number, and proof of purchase.

Damaged or Defective

  • Please check your order as soon as it arrives. If your item is damaged, defective, or mis-shipped, you are eligible for a replacement or full refund, including shipping.
  • How to File a Damage Claim:
    Report within 7 days of delivery.
    Contact us at support@dentlenz.com.
    Provide: Photos/videos of the item in original packaging, order number, and proof of purchase.

Lost or Missing Packages

·        Domestic orders: Report after 30 days from fulfillment.  

I      International orders: Report after 60 days.

·         How to File a Missing Package:

Contact us at support@dentlenz.com.

Submit a claim via Seel if you purchased Worry-Free Delivery.

Provide: Photos/videos of the item in original packaging, order number, and proof of purchase.

 

FAQ:

1. What should I do if my order arrived damaged?

 

You can report an issue within 7 days of delivery. Initiate the request using your email and order number found on the confirmation email.

 

2. What should I do if my order was stolen after delivery?

 

You can report an issue within 7 days of delivery through the Seel Resolution Center. Initiate the request using your email and order number found on the confirmation email.

 

3. What should I do if my order was lost during delivery?

 

You can report a loss 30 days after placing your order of. Initiate the request using your email and order number found on the confirmation email.

 

4. How long do I have to report a shipping issue?

 

You have 7 days from the date of delivery to report theft or damage and can report a loss for domestic orders between 30 and 60 days after placing the order.

 

5. Can I change my order after it is placed?

 

If you purchased Worry-Free Delivery with your order, then Seel will send you a confirmation of your Worry-Free Delivery purchase via email. Worry-Free Delivery is not refundable unless the entire order is canceled.